Frequently Asked Questions
Everything you need to know about your Nanit shopping experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for Nanit products?
We offer a 45-day happiness guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do Nanit smart monitors come with a warranty?
Yes, all new Nanit cameras and monitoring systems come with a 1-year limited manufacturer's warranty covering any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer support team.
Does Nanit offer international shipping?
Currently, we ship directly to the United States, Canada, and the United Kingdom. For other regions, please check our authorized local retail partners.